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Heywoods provide a fully professional and regulated letting service based on over 20 years’ experience and local knowledge. As members of The National Association of Estate Agents (NAEA) (now incorporating The Association of Residential Lettings Agents (ARLA)), the Ombudsman for Estate Agents Scheme and The Dispute Service (Tenancy Deposit Scheme) you can be assured that we only act in a highly professional and honest way.


When choosing a property to rent you may not think that the Letting Agent you go through is that important but, unfortunately, not all Agents are the same and using the wrong Agent can result in any number of problems, both before you move in, and whilst living in your home. At Heywoods we are very conscience of your need for peace of mind and therefore we will ensure that all your dealings with us go as smoothly as possible. We are members of the leading governing bodies in the industry and as such you can have the confidence that can only come from an Agent who is fully regulated to the industries highest standards. These bodies include;

The National Association of Estate Agents (NAEA) is the UK’s leading professional body for Estate Agency and now incorporates The Association of Residential Lettings Agents (ARLA) to give one overall governing body to the letting sector of Estate Agency.

Visit NAEA website click here

In accordance with the rules of The National Association of Estate Agents all client money is held in client accounts which are fully audited each year and protected by the National Association of Estate Agents Clients’ Money Protection Scheme. We also carry full Indemnity Insurance as required by the National Association of Estate Agents.

The Ombudsman for Estate Agents Scheme is a regulator run by the Office of Fair Trading (OFT) that sets strict rules of conduct for member Agents to adhere to. 

Visit The Ombudsman for Estate Agents Scheme website click here

The Dispute Service runs The Tenancy Deposit Scheme for Regulated Agents (TDS) which has been developed to ensure that the Deposits that Agents hold are protected and that disputes about their return are resolved swiftly and impartially. 

Visit The Dispute Service web site click here


As soon as you speak to, or e-mail, one of our experienced members of staff with your requirements we will start looking for the right new home for you. This will not only be limited to the extensive range of properties on our own books but, as we have close relationships with all the major letting agents in the area, we can access the majority of properties on the market at any one time.


 Once we have found you a suitable property, you will be in a position to make an offer to the Landlord for consideration. Please note that any offer you make is subject to you fulfilling our reference criteria.


As soon as your offer has been accepted by the Landlord, we will apply for references and prepare the draft Tenancy. At this point, you will be asked to pay a Holding Deposit that holds the property for you whilst the references are taken up and the Tenancy Agreement is agreed. Please note that conditions apply to the Holding Deposit and these will be explained to you at the time.


All tenants must show proof of identity which will be either

  • Passport
  • Identity Card


These will need to be taken out from your bank (to prove you can afford the rent), your employer (to prove you are in employment and that you can afford the rent), and your existing or previous landlord (if you are in rented accommodation) (to prove you will make a good tenant).


 As mentioned above you will be given a draft Tenancy Agreement. The Tenancy Agreement is a legally binding document and will include information about what you can and can not do in the property. It should not be entered into without checking its contents. We would be happy to discuss/explain any of the clauses to you but if you have any doubts you should contact a professional adviser.


 You will be required to provide the agreed sum of rent and deposit in cleared funds before taking possession of the property. This can be paid in a number of ways, which will be explained to you. The Deposit will usually be held in our clients account and if your Tenancy is an Assured Shorthold Tenancy will be protected under the Tenancy Deposit Scheme and you will receive a Certificate of Registration for your Deposit. The rent is usually paid monthly in advance commencing on the first day of the tenancy and then on the same day each month thereafter. You will receive instructions when you move into the property of where future rent payments should be made. If we are managing the property this will usually be Heywoods and if we are not managing it, it will usually be the Landlord.


There will normally be a small one off arrangement fee paid by the tenant of £100 including VAT which is payable prior to the commencement of the Tenancy with the deposit and first rent payment. We do not charge any renewal fees or fees for holding deposits


You will be given an Inventory on the property at the start of your Tenancy and you will be asked to check that you agree with it and sign and return one copy to Heywoods. The Inventory is very important as it forms the only record of the condition of the property and the commencement of the Tenancy.


This can be quite a traumatic experience and we will be on hand to make the procedure as easy as possible.

All information is provided in good faith. It does not replace the advice of a qualified legal advisor. We will accept no responsibility for any inaccuracies.